About

With over 130 years of experience in creating communities, Peet is one of Australia’s leading property developers.

About Us

Sustainability

Our approach focuses on sustainable practices that create long-term shared value for our communities, shareholders and people.

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Investor Centre

When you invest in Peet, you can trust over 130 years of experience delivering quality outcomes.

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Peet Land Syndicates

How land syndication works

Responsible Entity

Current investors – managing your securities

Transferring Securities

Sale

Change of Trustee

Deceased Estate

Surviving Holder

Supporting Documents

Certifying Documents

Power of Attorneys

Replacement Certificates

Anti money-laundering and counter-terrorism financing

Sellers / Buyers register

Forms

Complaints / Feedback

Complaints Policy

Our Commitment

Peet is committed to providing high-quality service to our customers and investors. If something goes wrong or if you are dissatisfied with our products, services, or how we’ve handled an issue, we encourage you to let us know. Your feedback helps us improve the services we provide and ensures we meet our obligations under Australian law and industry standards.

This policy explains how you can make a complaint, how we will handle it, and your rights to escalate the matter if you’re not satisfied with our response.

How to Make a Complaint

You can lodge a complaint in any of the following ways to the Syndicate Investor Services Officer:

  • Phone: 08 9420 1111
  • Email: peet.syndicates@peet.com.au
  • Post: PO Box 7224, Cloisters Square WA 6850
  • In person: Level 7, 200 St Georges Terrace Perth WA 6000


If you need assistance to make a complaint (e.g. due to disability, language, or other support needs), we will do our best to assist.

A Read Easy version of our Complaints/Feedback process can be found here

What Happens Next

We aim to:

  • Acknowledge your complaint within 24 hours (or as soon as possible)
  • Investigate and resolve your complaint fairly and efficiently
  • Keep you informed throughout the process
  • Provide a response within 30 calendar days

Our Commitment to Fairness and Privacy

We will:

  • Treat your complaint seriously and respectfully
  • Be fair and objective throughout the process
  • Protect your privacy and keep your information confidential in accordance with our Privacy Policy

If You’re Still Not Satisfied

If you are unhappy with our final response or if your complaint is not resolved within the required time, you can contact the Australian Financial Complaints Authority: